Privacy Policy

1. Introduction

XYLOS Trading ("we", "us", or "our") is committed to protecting the privacy of visitors to our website and users of our services. This policy sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed. Please read this policy carefully to understand our practices regarding your personal data.

2. Information We Collect

We may collect and process the following categories of information:

• Contact information — such as your name, email address, and phone number when you submit an inquiry or contact form.
• Account information — details you provide when creating or managing an account with us.
• Technical data — IP address, browser type, device information, and usage patterns collected automatically through cookies and similar technologies.
• Communications — records of correspondence if you contact us directly.

3. How We Use Your Information

We use the information we collect for purposes including:

• Providing, operating, and maintaining our website and services.
• Responding to inquiries, requests, and support needs.
• Improving our website, services, and user experience.
• Sending administrative or informational communications relevant to your use of our services.
• Complying with applicable legal obligations and enforcing our terms.

4. Legal Basis for Processing

Where applicable data protection law requires it, we rely on legal bases such as your consent, our legitimate interests in operating and improving our services, the necessity of processing to perform a contract with you, and compliance with legal obligations.

5. Cookies and Tracking Technologies

Our website may use cookies and similar tracking technologies to enhance your browsing experience, analyze site traffic, and understand where visitors come from. You can control or disable cookies through your browser settings; however, doing so may affect the functionality of certain features on our site.

6. Sharing and Disclosure of Information

We do not sell personal information. We may share information in the following circumstances:

• With service providers who perform functions on our behalf, such as hosting or analytics, under appropriate confidentiality obligations.
• To comply with a legal obligation, court order, or governmental request.
• To protect and defend the rights, property, or safety of XYLOS Trading, our users, or others.
• In connection with a business transaction, such as a merger, acquisition, or sale of assets, subject to appropriate safeguards.

7. Data Retention

We retain personal information only for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements, after which it is securely deleted or anonymized.

8. Data Security

We implement reasonable technical and organizational measures designed to protect personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

9. International Data Transfers

Your information may be transferred to, and processed in, countries other than the one in which you reside. Where such transfers occur, we take steps intended to ensure that appropriate safeguards are in place to protect your personal information in accordance with this policy.

10. Your Rights

Depending on your jurisdiction, you may have rights regarding your personal data, including the right to:

• Request access to the personal data we hold about you.
• Request correction of inaccurate or incomplete data.
• Request deletion of your personal data, subject to certain exceptions.
• Object to or restrict certain processing activities.
• Request portability of your data in a structured, commonly used format.
• Withdraw consent where processing is based on consent.

To exercise any of these rights, please contact us using the details on our Contact page.

11. Children's Privacy

Our website and services are not directed at individuals under the age of 18, and we do not knowingly collect personal information from children. If we become aware that we have inadvertently received personal data from a minor, we will take steps to delete such information.

12. Third-Party Links

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices or content of those third parties, and we encourage you to review their privacy policies before providing any personal information.

13. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. Any updates will be posted on this page, and material changes may be communicated through appropriate channels.

14. Contact Us

If you have questions or concerns about this Privacy Policy or how your personal data is handled, please reach out via the details provided on our Contact page.